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Shipping and Delivery Costs

Free Shipping within Australia and New Zealand Terms and Conditions

We offer you free shipping and delivery on all items available on our website, including Mela Purdie, Paula Ryan, children's fashion and gifting.

If an item is not covered by our Free Shipping offer, we will say in the Product Information box.

How much is postage?

We are pleased to offer free postage within Australia and New Zealand, unless the item is specified as being "in-store only".  This generally means either the item is too fragile to post or to large to post for free.  Please call us, however to discuss the particulare item you are interested in and we can advise you on delivery options and costs, from registered post to courier delivery.

For international delivery (excluding New Zealand), please contact us by email and we will provide you with a quote depending on the item you are interested in.

How quickly will I get my item?

We use either Australia Post or Fastway Couriers to handle our deliveries. If you need something by a particular date please contact us to determine if we can meet your deadline. If your delivery address is a PO Box, we use Australia Post, Express Post. If you live in an area serviced by Fastway Couriers, we use Fastway otherwise we use Australia Post. International deliveries will be made by registered mail.

Depending on your delivery address and its proximity to St Ives, Sydney, Australia you may receive your items within 24 hours. Again, please contact us if you have a deadline for delivery. Please read on...

Delivery within Australia

Orders are packed once funds and address details are confirmed. This may take up to 24 hours, but we will notify you by email as soon as your order is dispatched. 

We use either Australia Post or Fastway Couriers. If your delivery address is a PO Box, we use Australia Post. If the delivery address in in a postcode serviced by Fastway Couriers we use Fastway, all other orders will be sent using Australia Post.

New Zealand free delivery
New Zealand orders are posted once funds and address details are confirmed. New Zealand orders are sent free of charge by Australia Post, Pack and Track service which may require the addressee’s signature on delivery for confirmation of arrival, so please make sure the ADDRESSEE will be able to sign for the delivery.

It will be the addressee’s responsibility to pay any import duties or relevant taxes applicable in New Zealand. 

We recommend you allow 3-10 business days for delivery. Please select items for New Zealand delivery carefully - we do not accept or allow returns, refunds or exchanges on items sent outside Australia.

International delivery
All international orders (excluding those to New Zealand) are posted once funds and address details are confirmed. Postage charges will be agreed at time of purchase.  International orders will be sent by Australia Post, Registered Mail service which may require the addressee’s signature on delivery for confirmation of arrival, so please make sure the ADDRESSEE will be able to sign for the delivery.

It will be the addressee’s responsibility to pay any import duties or relevant taxes applicable. 

We recommend you allow 5-14 business days for delivery. Please select items for International delivery carefully - we do not accept or allow returns, refunds or exchanges on items sent outside Australia.

We respectfully reserve the right to decline to deliver into some countries or territories where we are concerned about successful delivery. We will contact you by email if we have any reservations about your delivery address.

Collect in store?

You are welcome to shop on-line and collect in store or have a friend or relative collect your items. Please tell us in the “Message” section when you hope to be in-store and if a friend or relative is collecting on your behalf, their name.



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